Thomson Confinement Food Home Delivery

FAQ

• Why choose Thomson Confinement Food?

  The Traditional Chinese Confinement Food Menu is backed by Thomson Medical’s in-house team of experts in nutrition, and fortified with the rich influence of Traditional Chinese Medicine. You can be assured of a well-balanced, nutritious and flavourful spread to aid you on your journey to recovery during your confinement.

• What does your package include?

  Our confinement food package comes with complimentary island-wide home delivery (except Sentosa and other offshore islands). Our award-winning meals consist of a serving of meat, vegetable, double-boiled soup and rice. All our soups are double-boiled for hours to lock in the nutrients and flavours of the ingredients. Each meal also comes with a complimentary serving of Longan & Red Dates tea.

  Contained in thermal carriers and delivered to you twice a day (lunch and dinner separately), this ensures that the food will be warm when it reaches your doorstep, ready for immediate consumption without the need to reheat. Order your Thomson Confinement Food Package here!

  Note: One set of Tiffin consisting of 3 containers and 2 thermal flasks (for soup and Longan & Red Dates tea) in a bag will be on loan to you daily, for exchange during the delivery period. Do note that the last delivery will be sent to you in disposable containers.

• Do I need to wash the containers?

  We know that it’s not easy taking care of a newborn – so leave the dishes to us. Simply pour away all leftovers in the thermal carriers and place them back into the bag, we will take care of the rest. Every minute is precious and we would love for you to spend it with your new born.

• Can I put the containers into microwave oven?

  Our containers and thermal flasks cannot be placed in the microwave. Please note that an additional charge of S$100 will apply for any damage to the containers resulting from negligent use.

• What is the delivery time?

  Delivery Time:

  Lunch 10:00am to 1:00pm

  Dinner 4:00pm to 7:00pm

  Complimentary delivery is included for every package purchased.

• What is the serving size of your confinement packages?

  Each meal is designed for a single serving.

• I have placed my order - do I need to inform you to start delivering?

  Yes, please activate meal delivery at least two working days before your first meal is to be delivered:

  You may so do via our online portal.

  Alternatively, you may contact us at 6350 8848 during operating hours, or, email us at babyplanner@thomsonmedical.com

  Our operating hours are:
  Monday-Friday: 8:30am-5:00pm
  Saturdays: 8:30am-11:00am

  Is the meal suitable for post-surgery patients?

  Kindly consult your doctor prior to placing your order, especially if you are under medication. For more information kindly contact us during our operating hours via:

  Email: info@thomsonbaby.com

  Telephone: 6350 8848

  Our operating hours are:
  Monday-Friday: 8:30am-5:00pm
  Saturdays: 8:30am-11:00am

• Do you have a non-pork menu?

  We can replace pork dishes with either chicken or fish dishes, and remove pork innards from your meals. Do note that repetition of dishes may be more frequent due to the removal of pork dishes. Also, do note that our soups are pork broth based (pork meat will be removed from soups).

• Do you have vegetarian package?

  Sorry, we do not have a vegetarian package.

• I am allergic to nuts, can I take your confinement food?

  Kindly note that our confinement food is not suitable if you are allergic to nuts.

• I do not eat chicken, can you remove chicken from the menu?

  We are unable to remove chicken from our menu.

• How does Menu Rotation work?

  Our 28-Day Lunch and Dinner Menu consists of two cycles - the First Cycle will last from Day 1 to 10, and the subsequent Second Cycle will run from Day 11 to 28.

  The food of the First Cycle (Days 1- 10) is mild to aid digestion.

  In the Second Cycle (Days 11-28), you will be served dishes such as Braised Pig's Trotters in Black Vinegar, Hong Zao Pork Ribs and Double Boiled Black Chicken Soup with D.O.M.

  Our meals are served on a rotational basis, hence your first meal may not correspond with Menu 1. For instance, your first meal could be Menu 6, as such your subsequent meals will be Menu 7, 8, 9, 10, before looping back to Menu 1,2,3,4,5 to complete the First Cycle.

  The same applies for the Second Cycle.

  To find out the menu for the day, please click here.

  Kindly note that the menu may vary, due to unforeseen seasonal demands for ingredients.

• When do I receive Pig's Trotters Vinegar?

  Our signature Pig's Trotters Vinegar will be served during lunch (replacing the soup item). They will be served on Menu 15 and 27 of our 28-Day Lunch and Dinner menu.

  If you have ordered a 10-Day Add-On Pig's Trotters Vinegar, they will be served in the Second Cycle menu rotation, Monday-Saturday lunch (excluding Sundays). We will defer delivery on the days you receive Menu 15 and Menu 27 so that you will not receive two servings on the same day.

• Do you deliver on public holidays?

  We deliver daily, except on Christmas Day, Chinese New Year Eve and first & second day of Chinese New Year. Your meals on these four days will be deferred and the meal cycles will not be affected.

• Can I request you to deliver certain meal to another address?

  We allow for a one-time change of delivery address. Please inform us two working days in advance.

• Can I postpone my meal?

  Sorry, we are unable to postpone your meals, unless there is medical condition accompanied by doctor's letter. In such case, postponement is allowed for a maximum of two days. Please call us at 6350 8848 during office hours.

  Our operating hours are:
  Monday-Friday: 8:30am-5:00pm;
  Saturdays: 8:30am-11:00am

• Who should I contact for more information?

  For further assistance, please call ParentCraft Shop at 6350 8848. Our operating hours are:
  Monday-Friday: 8:30am-5:00pm;
  Saturdays: 8:30am-11:00am or email us at info@thomsonbaby.com

• Who should I contact after office hours?

  For further assistance after office hours, please PM us on ThomsonBaby.com Facebook Page here.

常见问题

• 月子餐配套

  我们提供全岛（除了圣淘沙）送餐服务， 每餐含两菜（肉或鱼）一汤（炖汤）, 一份米饭和龙眼红枣茶。我们每餐借出1个送餐袋，3个保温容器和2个保温瓶（汤和茶），最后一餐则用一次性容器。

• 需要清洗容器吗？

  您不需要清洗容器。吃后请把剩余的倒掉，把容器放入送餐袋就可以。

• 容器可以放入微波炉吗？

  我们的容器是不可以放入微波炉的。我们会向您收取$100 如果容器被微波炉损坏。

• 送餐时间

  午餐： 10:00am到 1:00pm; 晚餐：4:00pm 到 7:00pm。配套已含送餐收费。

• 套餐是供一个人食用吗？

  是的，只供妈妈食用。

• 月子餐適合手术后病人食用吗？

  虽然我们用的是一般的中药，不过如果您有服用药物，请您先咨询您的医生。如需更多详情，请联络我们 64508848 或电邮 info@thomsonbaby

• 有无素食配套？

  对不起，我们没有素食配套。

• 我对豆类敏感，可以食用你们的月子餐吗？

  对不起，如果您对豆类敏感，我们的月子餐不适合您。

• 我不吃鸡肉，可以不提供鸡肉餐吗？

  对不起，我们不能提供其他肉类替代鸡肉。

• 第一餐是不是菜单上第一天的套餐？

  我们的菜单是康盛中医设计的。前10天是比较清淡的食物，后面18天就比较多样化，比如增加猪脚醋。您的第一餐不一定是根据菜单上的第一天的餐，可能是第6天，然后顺序7，8，9，10，1，2，3，4，5。接着开始后18天，可能是第17天，然后18，19，20-28，11，12-16。如果想了解更多详情，欢迎联络我们。

• 有几份猪脚醋？

  菜单里第15天和第27天的午餐是猪脚醋，取代炖汤。您可以上网购买额外10份。这份额外的猪脚醋会在星期一至星期六的午餐送上，除了：星期天，第15天和第27天。

• 如何通知开始送餐？

  请提前两个工作日通知我们。办公时间电话：63508848，或电邮： babyplanner@thomsonmedical.com。您也可以在这个网页Activate Meal Delivery选项里通知送餐，我们会在隔天工作日早上联络您确定具体送餐日期。

• 公共假期有没有送餐？

  以下公假没有送餐：圣诞节、大年除夕、农历新年初一和初二。

• 可不可以送餐到另一个地址？

  我们允许一次更改送餐地址。请提前两个工作日通知我们。

• 可不可以延缓送餐？

  如果是医生证明的医疗原因，我们可以延缓。请提前两个工作日通知我们。

• 联络我们

  欲了解更多详情，请联络康盛医院 ParentCraft Shop 电话：63508848. 服务时间：
  周日: 8:30am-5:00pm;
  星期六: 8:30am-11:00am 或电邮：babyplanner@thomsonmedical.com

• 下班时间联络我们

  请到我们的脸书专页私讯我们 <点击>。